Privacy Policy

We collect and process personal data that you voluntarily provide in the following contexts:

Booking or Contact Forms

When you book a bin clean or make an enquiry online, you may provide:

• Name

• Address (for bin cleaning services)

• Email address

• Phone number

We do not collect or process payment details on our website. All payment setup is handled securely by GoCardless, in line with their own privacy policy.

Payments

When you set up a Direct Debit with GoCardless, you will be redirected to their platform. Your payment details are processed under GoCardless’ Privacy Policy and GDPR Terms. We do not store or process any financial data on our website or servers.

Newsletter Sign-Up

If you choose to subscribe to our email newsletter, we collect your name and email address. You can withdraw your consent or unsubscribe at any time.

General Enquiries and Social Media

When you contact us via email, phone, WhatsApp, or social media, we may collect your contact details and the contents of your message.

Cookies and Analytics

We use cookies and analytics tools including:

• Google Analytics 4 (GA4)

• Facebook Pixel

• Meta Ads tracking

• Google Ads tracking

These tools help us understand how visitors use our website and improve performance. GA4 processes EU user data on EU-based servers, anonymizes IP addresses for EU users, and retains user-level data for 14 months.

For more details, please see our Cookie Policy and manage your preferences anytime using the “Manage Consent” link at the foot of each page.

Important Notes

• We do not collect or process any special category data (e.g., health information).

• Booking form data is stored on EU-based servers in unencrypted format at rest but is encrypted in transit via HTTPS.

• We do not sell or share personal data for marketing beyond our own newsletter opt-ins.

We process personal data for the following purposes:

• Service Provision: Managing and fulfilling bin cleaning bookings.

• Customer Support: Responding to enquiries by email, phone, or social media.

• Payments: Managing payment confirmations via GoCardless.

• Administration and Record Keeping: Maintaining service records and invoices.

• Marketing and Analytics: Using cookies and analytics tools to improve website performance and marketing relevance.

• Legal Compliance: Fulfilling legal, tax, or accounting obligations.

You can withdraw consent at any time by contacting us using the details above.

Under the UK GDPR, we rely on:

• Contractual Obligation – To provide our bin cleaning services and manage bookings.

• Consent – For newsletter sign-ups and non-essential cookies.

• Legitimate Interests – For essential analytics, basic marketing, and responding to customer enquiries.

We share personal data only when necessary, and only with trusted third parties:

• Payment Processing: GoCardless (Direct Debit setup and payments).

• Website Hosting and Management: EU-based web hosting provider, plus internal tools for website maintenance and backups.

• Analytics and Marketing: Google Analytics 4, Meta (Facebook and Instagram), and Google Ads.

• Professional Services: Accountants, IT support, and service providers assisting with business operations.

• Legal Requirements: We may disclose data if required by law or in connection with legal proceedings.

All third-party processors are required to comply with data protection laws.

We retain personal data only as long as necessary:

• 6 years for accounting and tax compliance (HMRC requirement).

• 6 months for general enquiry and service data unless required longer for legal or operational reasons.

After these periods, personal data is securely deleted or anonymized.

We implement reasonable and proportionate measures to protect your data, including:

• HTTPS encryption for all website communications.

• Restricted access to stored data using role-based permissions and password protection.

• Hosting on secure, EU-based servers.

• Use of reputable third-party providers with strong security protocols (e.g. GoCardless, Google, Meta).

Please note: booking form data is stored unencrypted at rest. Do not include any sensitive personal information beyond what is required.

We use cookies for website functionality, analytics, and marketing (including Google and Meta tracking). Details are available in our Cookie Policy. You can manage or withdraw consent anytime via the cookie banner or “Manage Consent” link.

If you have any concerns about our handling of your personal data, please contact us first at bins@cleaningroyston.co.uk.

If you remain dissatisfied, you can contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: https://ico.org.uk

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last Updated” date.